Terms & Conditions

The Website

The International House of Reiki is not in any way liable to you or any third party for any loss whatsoever associated with your use of this website.

The International House of Reiki makes no representations or warranties about the suitability, accuracy or currency of the contents of this website, lack of viruses or any other matter whatsoever with respect to this website or contents.

The website is provided on an “as is” basis without warranty of any kind. The International House of Reiki hereby disclaims all representations, warranties and other terms with regard to this website including all implied terms as to merchantability and fitness for purpose. Images are for demonstration purposes only and may not accurately reflect the actual product.

If and to the extent any state does not permit the exclusion or limitation of liability for consequential or incidental damages, The International House of Reiki liability, in such state, shall be limited to the fullest extent permitted by law.

Access to IHReiki Material and Certification

The International House of Reiki reserves the right to remove a student from – or not add a student to – the Ki Campus.

The International House of Reiki reserves the right to not provide a certificate of completion of course to a student and without monetary compensation. If a student cannot complete the course level material required of them a certificate cannot be provided. If a student is found to have acted inappropriately during the course, at the Ki Campus or in a professional capacity, certification may be revoked.


The IHReiki Complaints Procedure is as follows. 

1. Lodging a Complaint

1.1 Any person may lodge a complaint in writing.

1.2 The complaint must be set out in writing stating the issue clearly including reference to time, place and event.

1.3 Complaints will be kept confidential (with the exception of making necessary contact with named witnesses/respondents).

2. Complaint Receipt & Registration

2.1 The date of receipt and nature of the complaint will be noted and an acknowledgement will be issued in writing requesting further information where required. 

2.2 The respondent will be notified and invited to make comment. 

3. Analysis of Complaint 

3.1 The complaint will be investigated thoroughly in order to resolve the issue/s raised. 

3.2 A determination will be made based on facts presented by both sides and any additional evidence uncovered by the investigation.

3.3 If a resolution of the issue/s cannot be made amicably, external mediation may be attempted.

4. Notification of Resolution

4.1 All relevant parties will be notified of the official resolution which may include, but is not limited to, withdrawal of the complaint or notice of censure. IHReiki reserves the right to take relevant action. This may include removing students from the Ki Campus, and revoking certification if found necessary.

4.2 Parties unhappy with the resolution may appeal.

4.3 Appeal process information will be provided if a party wishes to appeal a decision and all interested parties will be notified.